FAQ

Who else subscribes to Sleeper?
Sleeper is read by hotel owners, operators and developers; interior designers and architects; contractors and consultants; senior management and purchasing / technical services / design / development executives at leading hotel groups; procurement companies and FF&E specifiers.

What is Sleeper’s circulation figure?
Please click here to download the media pack

Is it safe to purchase subscriptions online with my credit card?
Yes, as long as your current browser supports secure credit card transactions. To determine if your browser supports secure credit card transactions, look at the bottom left hand corner of your browser. When you are in a secure site, you will see a solid key on netscape browsers and a closed padlock on Internet explorer browsers. If the site is not secure, the key will appear broken and the padlock will appear unlocked.

Will my subscription be taken in local currency or pounds sterling?
All subscription prices are shown in pounds sterling. For overseas orders, the price you pay will be dependant on the exchange rate of your credit card company and may fluctuate. There is no VAT payable on magazine subscriptions. All subscription payments will be taken in pounds sterling only.

What payment options are available when subscribing?
We accept: All major Credit Cards: Visa/Mastercard/Switch
We do not accept Amex. Cheque payments* Bank Transfer – Royal Bank of Scotland, Manchester, M2 1FB. A/c: Mondiale Publishing Ltd – 00653021, sort code 12-08-95. Swift Code BOFSGB21256. 

When will I receive my start issue when I first subscribe?
Your subscription will start with the next available issue subject to our publishing calendar. For first time subscribers we aim to post out our current issue if this is available – otherwise your subscription will start with the next issue to be published. For renewal orders we aim to provide a continuous service so your first issue of your renewal will follow the last issue of your old subscription. If you have a particular requirement please specify on your order form or by emailing us at subscriptions@mondiale.co.uk and our Subscriptions Department will be happy to help.

Will you confirm acceptance of my subscription order?
Yes. Within 14 days of receiving your order we will write to you to confirm whether or not we accept it. This written confirmation will include the following details 

• Magazine subscribed to
• Length of subscription and corresponding payment method 
• Your personal details and delivery address for the magazines
• Cover date of first and last issues 
• Your personal subscriber number, which should be quoted in any correspondence
• Contact details for our Subscriptions Department

Should you have not received your acknowledgement after 14 days, please contact our Subscriptions Department subscriptions@mondiale.co.uk If there is a problem with your subscription order we will also contact you within 14 days.

Can I order a single or back issue?
Subject to availability, if you know the issue number and it is in stock you can telephone the Subscriptions Department on + 44 (0) 161 478 8395 with your full postal address and credit card details or send a fax to + 44 (0) 161 476 0456. Please allow up to 28 days for delivery for overseas orders and up to 14 days for UK delivery.

Where will I find my subscriber number?
Your subscriber number is printed on the envelope that contains your magazine. You will also find it at the top corner of your renewal letters and in any correspondence you receive from our Subscriptions Department. Alternatively you can email us to find out your customer number – subscriptions@mondiale.co.uk

How do I change my address details?
You can write to us at  Sleeper Magazine Subscriptions 
Mondiale Publishing Ltd 
Waterloo Place Watson Square 
Stockport Cheshire 
SK1 3AZ 
United Kingdom 

with your old and new address or Fax us on + 44 (0) 161 476 0456

Alternatively you can call the Subscriptions Department on + 44 (0) 161 476 8395 -.please have your subscriber number and your old and new address to hand or  email us at with all the required information subscriptions@mondiale.co.uk

What should I do if an issue is delivered in a damaged condition?
Simply contact one of our Subscriptions Department on + 44 (0) 161 476 8395 or subscriptions@mondiale.co.uk and they will arrange for a replacement copy to be sent to you.

What do I do if the issue doesn't arrive?
Simply contact one of our Subscriptions Department on + 44 (0) 161 476 8395 subscriptions@mondiale.co.uk and they will arrange for a replacement copy to be sent to you if the issues have already been sent from our printers.

If I cancel my subscription will I get a refund?
Customer satisfaction is our top priority. Our refund policy is clear – within 7 days of receiving your first issue you have the right to a refund on all unmailed issues you have pre-paid for. Just contact our Subscriptions Department at subscriptions@mondiale.co.uk or telephone + 44 (0) 161 476 8395.

How will I know when my paid subscription expires?
You will receive four reminders before the end of your subscription term.  The first letter will be sent three months before the end of your subscription. The second one will arrive around the time when you have 2 months left, with the renewal letters carrying on until you receive the final reminder around the time of your final issue.  Hopefully one of these will jog your memory to renew and they all contain a renewal form for you to complete and post back to us. You can also renew online or by fax or telephone.

Why does Sleeper magazine send me renewal notices before my subscription has expired?
Renewal notices are sent out well in advance so that our customers do not experience a break in service. Your last issue number is clearly written on the renewal notice and your renewal will start with the subsequent issue number.

I have paid my subscription renewal but have still received a renewal notice?
It is sometimes possible that your payment could cross in the post with our renewal notices. However if you receive a renewal notice more than two weeks after you've sent in your payment it may mean that we have not received your payment. It may also mean that your card or cheque has not cleared.  In either case please contact our Subscriptions Department via email on subscriptions@mondiale.co.uk or telephone + 44 (0) 161 476 8395. The Department is open between 9.00 - 5.30 p.m. Monday to Friday.

What do you do with my personal information?
We will use your personal details to process your order. The subscription forms will ask if you would like to receive special offers or new products/services that may be of interest from Mondiale Publishing and from other carefully selected companies. If you prefer to receive no further information apart from your subscription details, you may select this option. If you are in doubt about the permissions on your personal details, please contact us via email on dataprotection@mondiale.co.uk to specify your requirements.

I want to place an advertisement in your magazine - how do I contact your Advertising Department?
Call the office on + 44 (0) 161 476 8390 or email s.quiligotti@mondiale.co.uk

Where can I find advertising rates, copy deadline dates and advert size information?
Call the office on + 44 (0) 161 476 8390 or email s.quiligotti@mondiale.co.uk, alternatively click here for our media pack

Where can I find the magazine’s features list?
Click here for our media pack which contains our forward features list for the current year

Which issues do you take to exhibitions?
The Sleeper team attends numerous exhibitions and conferences throughout the year and takes copies of Sleeper with us wherever we go.

How can I contact the editor?
You can call Matthew Turner in the office on + 44 (0) 161 476 8390, email m.turner@mondiale.co.uk, or write to